CURRENT AS OF OCTOBER 25, 2021

BON SECOURS WELLNESS ARENA HEALTH & SAFETY 2021

BRING A MASK – GRAB A CLEAR BAG!

 

Out of concern for the health and wellness of our patrons, artists, staff and volunteers, Bon Secours Wellness Arena continues to require guests to wear face coverings at all times while inside of the arena except when those guests are actively eating or drinking.

Our Covid-19 protocols will vary show to show based on decisions made by event organizers. Two consistent building policies specific to BSWA are our CLEAR BAG POLICY and MASK REQUIREMENTS, in effect for each event on our property.

Please continue to check back regularly ahead of your event day, as this information may change. In addition, there may be special or additional policies in place for particular shows to note should you be attending more than one upcoming event at BSW Arena. Information is subject to change.

 

COVID-19 SAFETY PROTOCOL VARIES SHOW BY SHOW BASED ON DECISIONS MADE BY EVENT ORGANIZERS. 

 

Building Policies for every event: Masks required; select clear bags allowed.

 

Please note that all sales are final. Refunds and exchanges are not permitted and we may not be able to reprint lost or stolen tickets.

 

Michael Bublé – October 27, 2021:

Masks required, small clear bags allowed, purchasers must present a negative COVID-19 test within 72-hours prior to entering the venue (TEST MUST BE DATED BETWEEN OCT. 24 - OCT 27) OR be fully vaccinated against COVID-19. Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative results prior to entering the venue. Antibody testing not accepted. Full Details 

Swamp Rabbits 2021-2022 Season: Masks required; select clear bags allowed.

Foreigner – November 10, 2021: Masks required; select clear bags allowed..

James Taylor & His All-Star Band with Jackson Browne – November 16, 2021

Masks required, select clear bags allowed, purchasers must present a negative COVID-19 test within 72-hours prior (TEST MUST BE DATED FROM NOV 13- NOV 16) to entering the venue OR be fully vaccinated against COVID-19. Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 72-hours before the event and will provide proof of negative result prior to entering the venue. Antibody testing not accepted. Full Details

MercyMe – November 18, 2021: Masks required; select clear bags allowed.

Brantley Gilbert – November 20, 2021: Masks required; select clear bags allowed.

Disney On Ice – November 24 – 28, 2021: Masks required; select clear bags allowed.

Nelly – December 3, 2021: Masks required; select clear bags allowed.

Gaither Vocal Band – December 4, 2021: Masks required; select clear bags allowed.

Trans-Siberian Orchestra – December 10, 2021: Masks required; select clear bags allowed.

Eric Church – December 17, 2021: Masks required; select clear bags allowed.

2022

Reba McEntire - January, 27, 2021: Masks required; select clear bags allowed.

Dancing with the Stars – February 12, 2022: Masks required; select clear bags allowed

Bassmaster Classic – March 04-06, 2022: Masks required; select clear bags allowed.

NCAA Division I Men's Basketball – March 18-20, 2022: Masks required; select clear bags allowed.

Monster Jam – March 27 27, 2022: Masks required; select clear bags allowed.

Harlem Globetrotters  Aril 09, 2022: Masks required; select clear bags allowed. 

How Sweet the Sound - June 04, 2022: Masks required; select clear bags allowed.  

New Kids on the Block  July 06, 2022: Masks required; TBD; select clear bags allowed.

 

ARENA UPDATES TO PROTECT OUR STAFF AND PATRONS

  • Ionization technology in the air-handlers on the concourse, suites, and backstage.   The new technology essentially purifies the air and improves the air quality as air is pushed through the air handler.
  • New touchless weapons detection and ticket scanning technology; The new equipment effectively eliminates person-to-person contact on entry into the Arena
  • Enhanced cleaning protocols, including wiping down high-touch surfaces, and using new chemicals effective at killing viruses in a very short period of time.
  • Ample hand sanitizer throughout the Arena
  • Plexiglass is installed at concession stands

 

All Sales Final

Please note that all sales are final. Refunds and exchanges are not permitted and we may not be able to reprint lost or stolen tickets.

Face Coverings

Effective immediately, all guests/patrons attending events are required to wear masks while not actively eating or drinking.  We will have complimentary masks available at the doors and throughout the concourse for guests who may need a mask. 

Hygiene

Hand sanitizer is readily available for your use throughout Bon Secours Wellness Arena. Fans are allowed to bring in a small, clear hand sanitizer bottle.

Janitorial crews will monitor restrooms and the concourse and will be cleaned thoroughly throughout each event.

Mobile Ticket

All tickets will be mobile. Guests should download tickets to their mobile devices prior to arriving at the Bon Secours Wellness Arena. 

How to Access Your Mobile Tickets:
1. Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
2. Login to your Ticketmaster account and locate the order with your ticket(s).
3. Tap and show. Your phone will be scanned for entry and you're in!

Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.

Click HERE on a tutorial on how to access your mobile tickets.

Sick or Exposed

If you are not feeling well, please stay home! For a comprehensive list of symptoms and best practices, please click here.