COVID-19 Safety Guide

Welcome back to the Bon Secours Wellness Arena! The arena staff have worked diligently to develop and implement a safe plan for the return of guests. As always, our main goal is to ensure the safety and well-being of our patrons and it is our hope that your arena experience is enjoyable and as safe as possible.

 

The new protocols in place were developed to help you feel confident, safe and comfortable when coming to Bon Secours Wellness Arena. As much as our staff is in place to keep you safe, we need you on our team as well. We ask that you understand the new protocols before coming to the arena and do your part to keep physically distant and wear your mask. We are in this together, and together we can overcome this pandemic more quickly and efficiently.

No Bag Policy

The Bon Secours Wellness Arena has a NO BAG policy for all events, including hockey, concerts and family events.The no bag policy prohibits purses, large bags, clutches, camera cases and other similar bags from being carried into the arena. 

Permitted Items:
-Medically necessary items (subject to search upon entry)
-Diapers and other baby supplies can be carried in a clear bag
-Cell phones, pagers
-Small cameras without detachable lens (no cases)

Face Coverings

Face coverings are required for every person in the arena (guests and staff) and must be worn at all times, except while actively eating and drinking in your seat.

Social Distancing

Guests are required to follow all social distancing markers displayed throughout Bon Secours Wellness Arena. These markers will help everyone line up for security screenings, restrooms and concessions. Please be respectful of others and their space.

Hygiene

Hand sanitizer is readily available for your use throughout Bon Secours Wellness Arena. Fans are allowed to bring in a small, clear hand sanitizer bottle.

Janitorial crews will monitor restrooms and the concourse and will be cleaned thourougly throughout each event.

Pod Seating

Tickets for all events will be grouped in "pods" to support 6 feet of physical distancing between each group of ticket holders while at the arena, with the expectation that guests will be attending events with family members they have been sheltering with and/or with trusted acquaintances. Seating pods are assigned every other row with at least two seats between groups. Please do not move to other seats or join other groups.

Mobile Ticket

All tickets will be mobile. Guests should download tickets to their mobile devices prior to arriving at the Bon Secours Wellness Arena. 

How to Access Your Mobile Tickets:
1. Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
2. Login to your Ticketmaster account and locate the order with your ticket(s).
3. Tap and show. Your phone will be scanned for entry and you're in!

Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.

Click HERE on a tutorial on how to access your mobile tickets.

Concession

Limited food and beverage menu items will be available. All drinks and food options will be pre-packaged.

Sick or Exposed

If you are not feeling well, please stay home! For a comprehensive list of symptoms and best practices, please click here.