Ticketing Policy & Issues

If you have a ticketing issue please reach out to ticketing@bswarena.com instead of calling.  

Tickets for events at Bon Secours Wellness Arena may be purchased at the following authorized points of purchase:

  • In person at the GSP International Airport Box Office at the Bon Secours Wellness Arena
  • Online via Ticketmaster.com.   

Please note that Bon Secours Wellness Arena cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Bon Secours Wellness Arena.

Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • The Box Office does not have access to your order or purchase information.
  • Bon Secours Wellness Arena cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
  • Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferrable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Bon Secours Wellness Arena.


  • Guests will not be able to download their mobile tickets until Ticketmaster sends a link to download their tickets 48 hours prior to the date of visit.
  • Event ticket on sale times are always Eastern time zone unless otherwise noted. 
  • Box Office Hours are listed HERE