A-Z Guide

ADA Parking

A limited number of Accessible parking spaces are located in the Premium Seat Parking Lot between the parking garage and the Bon Secours Wellness Arena. There is a fee to park and spaces are available on a first-come first serve basis. Additional spaces are located on the lower level of the Church St. parking garage. All vehicles requiring accessible parking must have the proper decal displayed from the rear-view mirror or have an applicable license plate.

ADA Elevators

Public elevators are available in the Bon Secours Wellness Arena. Elevators are located at the Entegra Bank entrance and at the Furman University entrance. Additional elevators are located in the parking garage. These elevators are designated as preferred use for guests with disabilities.

ADA Entrance

Though all of our entrances are ADA accessible, a specially-designated handicap-only entrance is located at the Furman University entrance, adjacent to the handicap parking lot.

ADA Restrooms

All public restrooms are designed to be accessible to our guests with disabilities. Guests will find accessible features such as stalls, sinks, mirrors, and paper towel dispensers.

ADA Seating

The Bon Secours Wellness Arena is equipped with three public accessible seating areas located at sections 116B, 105B, and 111B. In addition, there are individual seats in the upper-level seating and floor seating when applicable.

The Americans with Disabilities Act prohibits discrimination on the basis of disability in employment, State, and local government, public accommodations, commercial facilities, transportation, and telecommunications. The ADA seating areas are reserved for ADA persons and their companions only. If you do not meet ADA requirements you will not be permitted to sit in our ADA seating.

To be protected by the Federal ADA law, one must have a disability or have a relationship or association with an individual with a disability attending the event. We reserve the right to re-seat or remove any guests from the property who violate the Federal ADA laws.

Administrative Offices and Hours

Our offices are located at 650 N Academy Street, Greenville, SC 29607. The admin office is open Monday- Friday from 8:30am-5:30pm.

Advertising Opportunities

Alcohol

South Carolina and Federal Law prohibits the sale of alcoholic beverages to persons under the age of twenty-one (21). Therefore, guests are required to show proper identification and proof of age when purchasing alcoholic beverages at the Bon Secours Wellness Arena. The number of alcoholic beverages served may be limited to two drinks per person, per purchase. Management reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests. Beer sales are discontinued approximately forty-five (45) minutes before the end of the event. We encourage guests to drink responsibly and not to drive after drinking.

ATM

ATMs are located throughout the concourse, located outside sections 101 and 113.

Audio and Video Equipment Policy

Video cameras are NEVER allowed at a concert. Professional cameras with removable lenses and flash attachments are normally prohibited. Management for any show has the right to change the camera policies.  Guests who do not comply with the above policies should note that the Bon Secours Wellness Arena staff and/or representatives from any shows or events reserves the right to confiscate any tape, film, memory card or recording equipment. Any of these confiscated items may become property of the Bon Secours Wellness Arena, the show or event and the contents of anything on the memory cards or storage devices, including all photographs/video already on the camera not related to the concert/event, may be erased. All media request must be made in advance. Please contact Lisa Crawford for media credential procedures.

Bag Search

The public is searched to help protect and minimize risk to guests. Items that are not allowed include: weapons of any kind, including pocket knives and mace, professional cameras, laser pointers, backpacks, bottles and cans of any kind, and outside food. Most concert promoters do not allow video recorders or cameras.

Bags, Backpacks and Purses

Each ticketed guest will be permitted to carry one large clear bag, either a Ziploc style bag or a 12”x6”x12” clear bag, plus a small clutch purse (4.5”x6.5”). The small clutch must be carried into the venue outside the clear bag and is subject to search. Click here for a complete list of guidelines. 

Banners and Signs

Banners and signs are permitted as long as they do not block the view of others, interfere with the event, contain advertising of any form, present a safety hazard or contain political or obscene material. Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Poles and sticks are prohibited. Building management reserves the right to remove any banner or sign. Signs may also be prohibited, if requested by the event.

Birthday Parties

Celebrate your special day at The Well during a Swamp Rabbit Hockey Game or at an event offering group sales! For information please contact our Group Sales Department. 

Box Office

The GSP Box Office at Bon Secours Wellness Arena is open Monday- Friday from 10am-5pm. Weekend hours vary by event.

Tickets for events at the Bon Secours Wellness Arena can be purchased at any Ticketmaster outlet, online at Ticketmaster.com, by phone, 800-745-3000, or in person at the GSP Box Office at Bon Secours Wellness Arena.

When purchasing tickets at the GSP Box Office, you will be charged a small box office fee and any additional taxes or ticketing fees that may apply.

BUYER BEWARE

Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • The Box Office cannot print tickets purchased through a 3rd party.
  • Bon Secours Wellness Arena cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
  • Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferrable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Bon Secours Wellness Arena.
  • Guests will not be able to download their Ticketfast/mobile tickets until Ticketmaster sends a link to download their tickets 48 hours prior to the date of visit.
  • Event ticket on sale times are always Eastern time zone unless otherwise noted. 

Camera Policy

Small, non-professional cameras are generally acceptable for most shows. If an event has a specific camera policy, it is usually posted to the Event Information page approximately 24-48 hours prior to the event date.

Cancelled/ Postponed Events

When an event is cancelled, refunds will be given. When you purchase a ticket, you do so with the understanding that no refunds or exchanges will be issued if an event plays as scheduled.

Charitable Donations

Submit a request on our Donations page here.

Child Ticket Policy

Children under the age of 2 are free at most Bon Secours Wellness Arena events, but must sit on someone’s lap. If the child is 2 or older, you will have to purchase a ticket. Any show has the right and authority to change the minimum age for which a ticket must be purchased. Please be sure to check the event information for each show.

Clear Bag Policy

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Concessions

Concessions are available during events throughout the Arena concourse. Centerplate concessions offer many types of food including hot dogs, popcorn, Bojangles chicken tenders, Pizza Hut pizza, Moe's and Henry's Smokehouse BBQ. 

Corporate Partnerships

Designated Driver Program

Fans of legal drinking age, with a valid I.D., can sign the Designated Driver pledge sponsored by Geico.  Upon sign-up, the designated driver pledges to refrain from drinking at the concert and provide responsible transportation for all members of their group.  In return, designated drivers will receive a free coupon for a soft drink or bottled water.

Please visit the Guest Services desk at section 116 for details. 

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Directions

Distribution of Materials

The distribution of promotional items, handbills, flyers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted on BSWA property without prior written authorization.

Donation Requests

Submit a request on our Donations page here.

 

Door Times

For most events, doors open 60 minutes prior to the start time of the event. However, this can vary by event so please check the specific event page.

Elevators

The main elevator for patrons is located near the Entegra Bank Entrance across from section 101. 

Family Restrooms

Our family restroom is located at section 105/106, near EMS. 

First Aid

The First Aid/EMS Station is located on the main concourse outside of section 105/106. In the event of an emergency, please go to the first available officer or staff member for assistance.

Food and Beverage

Concessions are available during events throughout the Arena concourse. Centerplate concessions offer many types of food including hot dogs, popcorn, Bojangles chicken tenders, Pizza Hut pizza, Moe's and Henry's Smokehouse BBQ. 

No outside food or beverages are allowed inside the Arena.

Group Tickets

Our group sales information can be found here.

Guest Services

The Guest Services is located outside of section 116/117 and will have staff waiting to help during events.

You may also text a question or issue while at the arena by texting BSWA <space> issue and location to 69050

Internships

Interpretive Services

Bon Secours Wellness Arena can provide sign language interpretation for guests that are deaf/hard of hearing. Requests for this service must be received three weeks prior to the event and be approved by the performer. For details, please email or call  864-241-3800.

Intoxicated Guests

It is important that we keep a safe environment for all of our guests. With that in mind, individuals may be removed from the Bon Secours Wellness Arena for fighting, jumping the rail to get to the floor when they do not have a floor ticket, being a minor in possession of alcohol, handing alcohol to a minor, being unruly or too intoxicated for their own safety, or conducting any illegal activity. Anyone asked to leave will not receive re-entry or refund of any kind.

Job Opportunities

Lost and Found

During an event, you may inquire about lost or found items at the Guest Services desk outside section 116/117. For inquiries following an event, please call 864-241-3800 during normal business hours.

Lost or Stolen Ticket

The Bon Secours Wellness Arena may not be able to reprint tickets should they be misplaced. If you purchased your tickets through Ticketmaster and have misplaced your tickest, please call 800-653-8000. If you purchased your tickets at the GSP Box Office at Bon Secours Wellness Arena and have misplaced your tickets, please call 864.241.3800.

Media Access

All media request must be made in advance. Please sumbit a media credential form here.

Merchandise

Numerous merchandise booths are available throughout the Arena during events.

Newsletter

Be well informed by signing up for our newsletter. Sign up here.

Outside Food and Beverage

No outside food or beverages are allowed to be brought into the Arena.

Paperless Tickets

If you purchased a paperless ticket,  you will need to bring the purchasing credit card along with your entire party when entering the Bon Secours Wellness Arena. Your purchasing credit card will be swiped upon entry and this will act as your ticket to enter the arena. Please note that credit cards may only be swiped once, so please be sure that everyone in your party is together at time of entry.

BUYER BEWARE

Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • The Box Office cannot print tickets purchased through a 3rd party.
  • Bon Secours Wellness Arena cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
  • Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferrable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Bon Secours Wellness Arena.
  • Guests will not be able to download their Ticketfast/mobile tickets until Ticketmaster sends a link to download their tickets 48 hours prior to the date of visit.
  • Event ticket on sale times are always Eastern time zone unless otherwise noted. 

Parking

Party on the Plaza

Weather permitting, the Arena will open the Plaza one hour prior to doors for a Party on the Plaza. Come early and enjoy music and games with beer, wine and snacks available for purchase. This is not available for every show, so please check the specific event show page for details.

Patio

Our newest outdoor space, the Patio, is occasionally opened one hour prior to doors for concerts and events. Here you will enjoy music, games and can purchase beer, wine, and snacks. This is not open for every show, so please check the specific event show page for details.  

Payment Types

We accept the following: Visa, Mastercard, Discover, American Express and Cash. We will also accept a personal check with MATCHING photo ID (name and address must match), 2 weeks prior to the start date of the show.

Premium Services

Pre-Sale Codes

Pre-sale codes are only available to those signed up to receive our emails. Sign up here.

Prohibited Items

Purchasing Tickets

The Bon Secours Wellness Arena is a member of the Ticketmaster ticketing network. Tickets for events at the Bon Secours Wellness Arena can be purchased at the GSP Ticket Office at Bon Secours Wellness Arena (in person only), at any Ticketmaster outlet, online at Ticketmaster.com, or by phone 800-745-3000.

BUYER BEWARE

Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • The Box Office cannot print tickets purchased through a 3rd party.
  • Bon Secours Wellness Arena cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
  • Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferrable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Bon Secours Wellness Arena.
  • Guests will not be able to download their Ticketfast/mobile tickets until Ticketmaster sends a link to download their tickets 48 hours prior to the date of visit.
  • Event ticket on sale times are always Eastern time zone unless otherwise noted. 

Questions, Comments and Complaints

Re-entry Policy

Reentry is not allowed for any event.

Refunds and Exchanges

When an event is cancelled, refunds will be given. When you purchase a ticket, you do so with the understanding that no refunds or exchanges will be issued if an event plays as scheduled.

Reporting an Issue

The Guest Services desk is located on the main concourse, outside of section 116/117 and provides guests a convenient location to obtain information, offer suggestions, voice concerns and request assistance during events.

You may also text a question or issue while at the arena by texting BSWA <space> issue and location to 69050

Restrooms

BSW Arena offers a total of 8 restrooms including 1 unisex/family restroom. All restrooms are accessible to persons with disabilities.

Searches

See bag search

Season Tickets

Season tickets for the Greenville Swamp Rabbits can be purchased by contacting the Swamp Rabbit Front Office at 864-674-PUCK.

Seating Charts

Security

BSW Arena staffs both private security and off-duty Greenville police officers to provide security before, during and after events. 

Service Animals

Although animals are not allowed in the Bon Secours Wellness Arena, an exception is made regarding service animals for guests with disabilities. 

Social Media

Keep up with the Bon Secours Wellness Arena on Facebook, Twitter, Instagram, Snapchat, YouTube, Pinterest and LinkedIn. @bswarena

Sound System

BSWA does not control the sound system for events. The show provides their own equipment and handles the sound level.

Sponsorship Opportunities

View sponsorship information here.

 

Standing

When you buy a ticket, it gives you the right to sit in your seat and enjoy the concert. It also gives you the right to stand or dance IN FRONT OF YOUR SEAT. People are not allowed to sit, stand or dance on the stairs, in the aisles, or in the section entrances.

Stella Lounge

Although usually only open to suite holders and club seat clients, for select shows you can purchase a pass into the Stella Lounge! This is the ultimate pre-show destination to meet friends and enjoy the full-service bar. 

For most concerts, the Stella Lounge is behind a curtain with no view of the performance, and because of this, the Lounge normally closes after the main act takes the stage.

To find out more access into the Stella Lounge, please contact Shannon Hansen.

Suites

Swamp Rabbit Hockey

The Bon Secours Arena is home to the Greenville Swamp Rabbits of the ECHL. Tickets can be purchased at the GSP Ticket Office (in person only), at any Ticketmaster outlet, online at Ticketmaster.com, or by calling 800-745-3000.

Text Issue

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Ticket Office Hours

GSP Ticket Office at the Bon Secours Wellness Arena is open Monday-Friday, 10:00am-5:00pm. Weekend hours vary by event..

When purchasing tickets at the GSP Box Office, you will be charged a small box office fee and any additional taxes or ticketing fees that may apply. 

Ticket Scalping

Getting your tickets directly through our website and Ticketmaster.com is the absolute safest way to attend events at the Bon Secours Wellness Arena. Elsewhere you risk not only paying more, but also literally being left out in the cold with a counterfeit ticket. 

Tickets for events at Bon Secours Wellness Arena may be purchased at the following authorized points of purchase: in person at the GSP  Box Office at the Bon Secours Wellness Arena, by calling Ticketmaster at (800) 745-3000 or online via Ticketmaster.com.   

Please note that Bon Secours Wellness Arena cannot guarantee the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by Bon Secours Wellness Arena. 

BUYER BEWARE

Should you opt to purchase tickets from a source other than those listed above, please keep in mind the following:

  • Admission is not guaranteed if tickets are invalid.
  • Tickets cannot be replaced if lost or stolen.
  • The Box Office cannot print tickets purchased through a 3rd party.
  • Bon Secours Wellness Arena cannot contact you with information regarding time changes, show cancellations, or other pertinent information.
  • Tickets are good only for the event for which they are purchased and only for the seat for which they are issued. Tickets are not transferrable. Tickets are limited revocable licenses which may be revoked at the sole discretion of Bon Secours Wellness Arena.
  • Guests will not be able to download their Ticketfast/mobile tickets until Ticketmaster sends a link to download their tickets 48 hours prior to the date of visit.
  • Event ticket on sale times are always Eastern time zone unless otherwise noted. 

Trolley

Ride the Downtown Trolley to the Bon Secours Wellness Arena! The Arena Events Route will accommodate riders to Arena Events, beginning 60 minutes prior to the event’s start time.

Water Fountains

Accessible water fountains and Greenville Water water bottle refill stations are available throughout the Bon Secours Wellness Arena.

Weapons

Weapons are prohibited at BSWA.

Well Walkers

Take a walk on the Well side and join us in the temperature controlled Arena to walk on most Tuesdays and Thursdays! View Well Walkers information here.

Wheelchairs

Will Call

Tickets you have purchased online or over the phone through Ticketmaster as WILL CALL may be picked up in advance at the GSP Ticket Office at Bon Secours Wellness Arena during normal business hours (10am – 5pm Monday through Friday) or the day of show. Please bring a picture ID, the actual credit card used to purchase the tickets, and your order number. The Box Office will not be responsible for unclaimed tickets.